Industry-First Payment Posting Automation Transforms Challenges into Strategic Advantages for a Multi-Location DSO

For the Dental Group of Chicago, a multi-location DSO, Remit AI’s Posting Automation (integrated via Open Dental API) transformed their revenue cycle management (RCM) within weeks.

The new powerful feature effortlessly analyzed a large volume of insurance payment transactions and posted up to 87% of all payments directly into the PMS, eliminating the need for manual work and ensuring timely and accurate revenue recognition.

Simultaneously, these Auto-Posted insurance transactions were automatically reconciled with insurance direct deposits, with payment details sourced from AI-parsed EOB documents - creating a complete, end-to-end automation cycle.

Challenge

Dental Group of Chicago spent considerable team hours on daily direct deposit reporting, balancing, and time-consuming process of manual payment posting. Although a significant portion of the DSO’s payments came through direct deposits with insurance companies, the rising volume of payments across multiple practices and a wide range of insurance providers required heavy administrative work, straining resources and reducing overall efficiency. 

Manual payment posting also often led to errors and misapplied amounts, resulting in inaccurate patient financial records. The team at the Dental Group of Chicago recognized that delays in the revenue cycle management (RCM) process would ultimately impact cash flow and hinder the Group’s ability to scale and expand its locations.

Solution

Zentist addressed the Dental Group of Chicago’s challenges implementing its recently launched Remit AI’s Posting Automation feature, which offers real-time read and write-back integration with Open Dental.  

This implementation delivered immediate improvements and numerous benefits to the existing process and was quickly adopted by the RCM team.

“Our team found the Posting Automation feature incredibly easy, with minimal training required although we have never worked with a software like this before. From day one, it streamlined our workflow and significantly boosted productivity.”

RCM Manager at Dental Group of Chicago, who has been with the DSO for four years.

The implementation of Remit AI’s Posting Automation aimed to navigate operational hurdles and bring the required improved efficiency for the Dental Group of Chicago by centralizing and consolidating multiple processes into a unified, automated financial workflow, to minimize posting delays, and ultimately, improve accuracy, and accelerate cash flow.

With integrated reconciliation, Posting Automation automatically:

Results

The implementation of Remit AI’s Posting Automation led to significant positive outcomes for the Dental Group of Chicago: 

Automatic Posting Rate: In the 30 days since adoption, at least 73.53% of all payments have been successfully posted automatically, with some days reaching up to 87%, requiring no manual intervention for these automatically posted payments whatsoever.

By reducing manual payment posting to roughly a quarter (or less) of its previous volume, the RCM team achieved a 300% increase in overall productivity.

“I was posting for three offices myself with consistent delays, so Posting Automation has been a huge time saver for me personally. It gives me more time to work on appeals, account receivables, and claim follow ups. It’s like someone else goes in and posts my payments ahead of me.”

^{RCM Manager, Dental Group of Chicago}