Frequently Asked Questions

No, neither Zentist nor Remit AI functions as a clearinghouse. Instead, we integrate with various clearinghouses to ensure seamless claim processing and management.

Remit AI is Zentist’s dental revenue cycle management software designed to consolidate and standardize Explanation of Benefits (EOB) and Electronic Remittance Advice (ERA) data. Remit AI provides access to this data, payer logins, reports, and actionable intelligence through a single dashboard, enhancing your RCM processes.

Remit AI provides access to over 1800+ EOB/ERA payers. You can view the complete list of supported payers here.

Remit AI integrates with multiple clearinghouses, including DentalXChange, Zelis, ECHO, Change Healthcare, and DD. This allows for seamless claim processing and management across various platforms.

While Remit AI itself does not specifically display claim statuses like No Claim On File (NCOF), its built-in module, Cavi AR, does offer enhanced capabilities in this area. Cavi AR provides a unified dashboard for managing outstanding claims and automatically matches EOBs/ERAs with open claims. It also identifies No Claim On File (NCOF) statuses by flagging claims that lack payment files or EOBs, helping you quickly determine if a claim was not submitted for the date of service (DOS).

Remit AI is not integrated with your Practice Management System (PMS), so it cannot track whether a claim has been submitted to the payer. We recommend ensuring that claims are properly submitted through your PMS for accurate processing.

Remit AI operates independently of your practice management software (PMS). Integration with your current PMS is not required, and you do not need to make any changes or updates to your existing software to use Remit AI.

You will continue submitting insurance claims as usual through your practice management software. Implementing Remit AI does not alter your existing claim submission procedures.

Yes, Cavi AR categorizes and prioritizes claims based on AR days, expected/submitted amounts, and last updated dates, addressing various payment scenarios and improving the overall claims management process.

Remit AI offers self-service RCM analytics, automatic parsing of EOB and ERA data, and automatic reconciliation of remittance data with bank transactions. We also help DSOs go paperless by enrolling in ERAs and EFTs, reducing manual work.

Remit AI offers customizable KPI reports and advanced analytics to view aging claims and manage accounts receivable comprehensively. We also provide more than 5 reports by default, available in the analytics section.

Remit AI and Cavi AR use industry-standard security measures to ensure the protection and confidentiality of your data. This includes secure data access, encryption, and compliance with HIPAA regulations. We are committed to maintaining the highest standards of data security and privacy.

Zentist provides EFT enrollments as part of its services when you purchase the Remit AI product. However, EFT enrollment is not available with ERA enrollments. If a payer requires EFT enrollment before ERA, the office must complete EFT enrollment before Zentist handles the ERA component.

You can enroll up to 30 payers max.

You do not need to convert or change your current dental practice management software or clearinghouse to use Remit AI.

Implementing Remit AI does not require assistance from your IT department or MSP vendor. Our team will handle the setup and onboarding, ensuring a smooth process without additional support from your internal resources.