How Northstar Dental Partners Optimized RCM, Streamlined Cash Flow, and Increased Revenue Collections with Remit AI

About Northstar Dental Partners

Northstar Dental Partners, a family-founded dental organization established in 1977, has grown into a values-driven DSO with a focus on preserving the legacies of transitioning dentists. By 2013, they began expanding through de novo offices, ultimately supporting multiple locations while maintaining a strong commitment to staff, patients, and community.

Challenge

With 15 practices across Florida state, Northstar Dental Partners faced significant challenges in managing financial and claim workflows across all locations. Their outdated, manual RCM system made it difficult to streamline claim management, access consolidated data, and efficiently handle revenue cycle processes across all locations. The team also encountered recurring pain points related to bank deposits, including unaccounted paper checks, which led to uncaptured revenue issues caused by time-consuming manual processes for matching payments with remittance data.

“We’ve been looking into different vendors to do the direct deposit. That is something we’ve been wanting to do for a long time. We wanted to get deposit checks into the bank and process those bank deposits more quickly.”

^{said Jany Reyes, Insurance and Credentials Director.}

Maximizing EFT enrollments was critical for Northstar Dental Partners to reduce reliance on paper checks, maximize revenue capture, and speed up cash flow. The team sought a unified solution that could help them centralize financials, provide real time financial insights through a single dashboard, and streamline cash flow management. Without an integrated, automated approach, inefficiencies hampered their ability to make data-driven decisions, delayed operations, and hindered growth.

Solution: Measurable Impact of Remit AI on Northstar Dental Partners

To precisely address Northstar Dental Partners' challenges, Zentist’s Remit AI platform was thoughtfully customized to align with their specific operational needs and seamlessly integrated with their existing PMS across the first five locations. This tailored implementation ensured a smooth transition with minimal disruption to daily operations, setting the foundation for scalable growth and long-term efficiency. As Jany Reyes noted, the team “had like two training sessions and started to use it immediately,” highlighting the platform’s user-friendly interface and ease of implementation, a critical factor for maximizing efficiency from day one.

Automated Bank Reconciliation

Implemented with Northstar’s high-volume payment processing in mind, Remit AI leverages advanced algorithms to automate the intricate process of matching hundreds of bank payments with remittance data (EOBs/ERAs) from multiple insurance payers in real-time, to maximize revenue capture  from unaccounted checks, and reduce manual effort and associated labor costs. Additionally, the platform delivers detailed denial insights, enabling Northstar to identify rejection reasons, resubmit claims accurately, and expedite processing times.

"I like that it’s very accurate, that I can view EOBs for claim payments as soon as insurance processes it and it’s the same for claim denials. Also, if we encounter an issue, it’s resolved within 24-48 hours."

^{Jany Reyes, Director of Insurance and Dental RCM}

On average, Northstar Dental Partners processes over 1,500 payments monthly. Since implementing Remit AI, at least 83.33% of payments are matched with corresponding remittance data within 24 hours, and 90% within 48 hours. 

Automation now saves the team between 75 and 250 hours¹ each month - the equivalent of several full-time workweeks.

Custom Dashboard & Analytics

A centralized, real-time dashboard, customized for Northstar’s multi-location needs, offers unified financial visibility across all practices. This tailored solution empowers the team to monitor key metrics like cash flow, bank deposits, and denials in one place. With actionable insights and custom reporting, decision-making has become data-driven, precise, and highly efficient.

Results

By integrating Remit AI, Northstar gained the tools they needed to streamline claim management, access consolidated data, and manage revenue cycle processes efficiently across all locations.

Improved Cash Flow

With Remit AI's automated bank reconciliation, Northstar experiences quicker bank deposits, reducing waiting times caused by manual processing or mailing delays. This ensures their cash flow remains predictable and reliable.

Over six months of using Remit AI, Northstar reduced AR days by 39.47%, from 38 to 23². Shortened AR days means faster payments, providing Northstar with greater liquidity to support daily operations and cover expenses without delays. This improved cash flow enhances operational stability and the ability to reinvest into business expansion and improvements. Timely and accurate denial insights further enhanced cash flow, creating opportunities for reinvestment and sustainable growth.

Increased Revenue

The combination of faster claims processing, higher denial resolution rates, and reduced manual effort was carefully optimized to maximize revenue collection per patient for Northstar Dental Partners. By directly addressing the issues of uncaptured revenue from unaccounted paper checks through automated EFT enrollments and precise bank-to-remittance matching, Remit AI delivered a customized solution that streamlined collections and accelerated accounts receivable, enhancing financial performance and overall efficiency across all locations. 

Additionally, in terms of cost, this automation saves Northstar Dental Partners between $2,250 and $7,500 (and up)³ in labor expenses monthly that would otherwise be spent on manually matching 1,500 payments (monthly average).

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“With Remit AI, we have a higher revenue collection rate from each patient. I’ve been tracking monthly on what has been coming in on a patient line.”

^{Jany Reyes, Director of Insurance and Dental RCM}

^‍Centralized Reports

Remit AI's unified dashboard provides real-time, centralized insights into financial data across all Northstar locations. This streamlined oversight allows for faster and more informed decision-making, improving operational transparency and simplifying management across their expanding network.

"For me, it’s analytics. For example, I can see how many denials we have, how many denials my insurance coordinators have worked on. I can also see how much [money] is in the bank, how much is waiting to be posted."

^{Jany Reyes, Director of Insurance and Dental RCM}

Conclusion

By implementing Remit AI, Northstar Dental Partners transformed their revenue cycle management, achieving streamlined claim processing, much faster and more accurate bank deposits, and improved cash flow. From the first month of using the platform, digitized payments helped maximize revenue capture from unaccounted checks, securing greater financial efficiency.

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This scalable solution not only resolved Northstar’s operational challenges but also positioned them well for future growth, empowering them to expand with confidence while maintaining deep commitment to exceptional patient care. As Northstar continues to grow, the measurable results of Remit AI reinforce its role as a trusted partner in driving sustainable success and revenue growth.

"We were using it for about 6 months [across 5 locations] before we decided to expand with another 10 locations. I do like the platform a lot. I think it’s user friendly. We were happy with it, we liked the results, that’s why we decided to enroll other offices."

^{Jany Reyes, Director of Insurance and Dental RCM}

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